Service Agreements

In order to maintain the integrity and longevity, as well as "future-proofing" the investment in yoursecurity systems RSH Protection provides a variety of service agreements to meet the needs of your specific system.

Our service agreements provide added value to your system through an array of services that can include annual inspections, cleaning, battery check and replacements, code changes, firmware/software upgrades, extended warranties, loaner equipment as well as quick response times. We also provide service programs for doors, locks and hardware.

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Extended Warranty Agreement:

Priority Service
Annual Inspection
Firmware/software Upgrades
Account Maintenance
Equipment replacement
Normal Business Hours

24/7 Full Service Agreement:

Priority Service (24 hrs- 7 days)
Annual Inspection
Firmware/software Upgrades
Account Maintenance
Equipment Replacement
Factory Default Loaner Program
All labor charges (24 hrs- 7 days)
Technical Phone Support
Remote Desktop Support

RSH also provides system specific service agreements that can be customized at your request. Some of the services provide within these programs include remote account management, code changes and upload/ download services.
 

Alarm Monitoring

RSH Protection offers twenty-four hour monitoring from our state  of the art monitoring centers. Our attentive staff keeps a careful watch over  your property day and night giving you the peace of mind from a leader in the  field of protection.

With multiple sites across the US we can give you  the comfort of knowing your systems are constantly being monitored.

Our  monitoring centers are Underwriters Laboratories Listed and maintains back-up  systems for all areas including data, communications and power. Because there  are multiple sites, if there is ever a disaster that renders one center  inoperable the monitoring of your systems continues without a moments rest from  another center states away. With professional staff, thoroughly trained in  National Burglar and Fire Alarm standards and versed in system procedures  guarantees seamless and accurate response.

Our Standard Monitoring  provides you with daily e-mails of system activity. Open/close reports, 24-hour  test and history reports are just a sampling of the information you will  receive.

NEW!! Customer Internet  Access(CIA):Now you can manage all aspects of your system 24  hours a day using secure, real-time access to your account.

• You See the Whole Picture - You know exactly how your security system is  working with real-time access, including event activity reports even for  multiple locations
• Convenient - You can manage your system's information, make updates and view  activity when you want, where you want, anytime of the day or night
• Save Time - From updates to tests, you won't wait on the phone because your  security information is managed online
• Easy Updates - Updates are quick and easy so you can relax knowing your  central monitoring station is equipped with the information needed to respond  quickly and correctly
• You Get More - You get even more from your security system by knowing  exactly how it is working.

1 National Fire Protection Association.
2 Department of  Justice.
3 Federal Bureau of Investigation.
4 Centers for Disease Control  and Prevention.
5 National Burglar & Fire Alarm Association.

Call to start protecting your investment today!

Annual Inspection

Whether installed in a commercial or residential structure, fire alarm systems  can save lives and reduce property loss. According to a Governmental Agency, the  combined annual losses from floods, hurricanes, tornadoes, earthquakes and other  natural disasters total less than those from fires. Clearly, the losses from  fire are quite severe. For this reason, homeowners and business owners are wise  to install a fire alarm system and have it properly maintained.

There are four main components to most fire alarm systems:

• Control panel: installed in the home or building and  processes signals.
• Initiating devices: smoke or heat detectors, pull  stations, duct detectors and Carbon Monoxide Detectors.
• Notification devices: provides alarm notifications  through sound and lights to both the home or building occupants and monitoring  station.
• Monitoring station: monitors any incoming alarms and  notifies the appropriate public authorities (fire department, police, ambulance,  etc.), and authorized individuals selected by you.

Federal and Local Authoritative agencies require testing of new and/or  modified alarm systems prior to occupying the facility.  Most agencies require  regular interval testing to ensure your system is working properly and provide  NFPA 72 inspection reports accordingly.

Daily, 24-Hour test can be  programmed into your system to test monitoring station connectivity.

RSH  Protection has the knowledge and years of experience in conducting alarm tests.   Regardless of the size of system, proper acknowledgment when an event happens is  crucial in protecting life and property. 

Call our offices today at  888-663-3013 and a certified technician will conduct a complete system test and  give you a detailed report on the results.

Don't Delay....Schedule Today!